3g999 Privacy Policy – How We Handle Your Data

3g999 is committed to protecting the privacy of all registered players and website visitors. We take our data-handling responsibilities seriously, and we have designed the 3g999 platform with privacy in mind at every step — from the account registration process, through to how we store transaction records and handle support communications. This policy describes the categories of personal data we collect, the purposes for which we process that data, the legal basis for processing, how long we retain data, and the rights you have as a data subject.

This policy should be read alongside the 3g999 Terms and Conditions, which are available at 3g999.pro/terms-conditions and also form part of the agreement between 3g999 and each registered player. Where there is any conflict between this Privacy Policy and the Terms and Conditions on a data-related matter, this Privacy Policy takes precedence.

3g999 processes personal data only for specified, legitimate purposes. We do not use personal data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which 3g999 processes personal data are:

• Account creation, management, and authentication, including OTP verification, KYC identity checks, and age verification before withdrawal processing.
• Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, and Upay, and maintaining accurate transaction records for each account.
• Fraud detection and prevention, anti-money laundering (AML) compliance, and security monitoring of the platform and individual accounts.
• Responsible gaming compliance, including applying deposit limits, self-exclusion periods, and session time controls at the player's request, and monitoring for signs of problem gambling behaviour.
• Customer support, including responding to account queries, resolving disputes, and processing formal complaints in accordance with 3g999's complaints procedure.
• Sending promotional communications and bonus notifications, but only where the player has actively opted in to receive such communications. Players may opt out at any time via account settings.

3g999 does not use personal data for automated decision-making that produces legal or similarly significant effects without human review. All account suspension and closure decisions that result from automated fraud-detection flags are reviewed by a member of the 3g999 compliance team before being implemented.

3g999 does not sell personal data to third parties. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: Transaction data is shared with bKash, Nagad, Rocket, and Upay solely to process the relevant deposit or withdrawal instruction.
• Game providers: Limited technical data (session identifiers, game result confirmations) is shared with licensed game providers (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and PG Soft) solely to facilitate game delivery and result verification.
• Regulatory and law enforcement authorities: Where required by applicable law or a lawful order, 3g999 will disclose personal data to the relevant regulatory body or law enforcement agency. 3g999 will, where legally permitted, notify the account holder of any such disclosure.
• Professional advisers: Where necessary for the purposes of legal advice, audit, or compliance review, personal data may be shared with solicitors, accountants, or other professional advisers acting under a duty of confidentiality.

All third parties with whom 3g999 shares personal data are required to handle that data securely and in accordance with applicable data protection requirements. 3g999 does not permit third parties to use personal data for their own marketing purposes.

3g999 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the 3g999 platform; encryption of sensitive data fields at rest in our database; two-factor authentication options for account login; and continuous security monitoring of the platform infrastructure. Account passwords are stored as one-way hashed values — 3g999 staff cannot view your password in plain text, and you will never be asked to provide your password to a support agent.

While 3g999 takes all reasonable precautions to protect personal data, no online platform can guarantee absolute security against all possible threats. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 3g999 will notify you without undue delay and will take all appropriate steps to mitigate the breach and prevent recurrence.

3g999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. Where changes are material — meaning they substantively affect how we process your personal data or your rights as a data subject — 3g999 will provide at least 7 days' advance notice via the platform or by notification to your registered mobile number before the updated policy takes effect. The most current version of the Privacy Policy is always available at 3g999.pro/privacy-policy. The "Last updated" date at the top of this page reflects when the current version was published. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.